![]() If people like their job and want to stay in their job they. If people enjoy working there they want to stay there because the like their job. If you have a happy and healthy work environment people enjoy working there. In sales one persons success means everyone's success. In these huddles my team would often encourage a team member that was lagging in their sales goals and help coach them. Kindness towards your co-workers does not necessarily mean poor sales performance. I believe that a store can be incredibly successful and the work environment incredibly civil at the same time. I worked hard to avoid cut-throat sales tactics. I would then ask the lowest performer, if they were substantially lower, what they felt they did right and what they felt they needed to improve on moving forward. Often, I would try and engage my team by asking the top sales performer what worked well. I had to get the team into my cubicle to begin the morning "huddle." The huddle mainly consisted of discussing how our store did that day and how many sales we had to make by friday to be on track for the month. After entering the branch, I would hurriedly start my computer and start scrolling through the previous days reported sales and see how my branch and team ranked up in the day, month-to-date, and quarter-to-date against the rest of the district. I would arrive at the branch at 7:00 a.m. And at one point they even had us reach out to the east coast for help when perfectly capable and knowledgeable people sat only feet away from us that could help but didn't want to help, towards the end of th. Depending on the person's mood or whom you get on the other line can either get you so much help or no help at all or give you so much attitude. There is a “support team” to “help” the employees with questions while having the member on the phone. ![]() Just have in mind that there are systems for every little thing and so much multitasking involved. If you have no banking experience you will definitely learn an overload of things. The company is stuck in the dark ages but claims to be leading the front in the banking business. I had to offer to fax customers their documents because there was no other way to get the documents to them. The company focused too much on the continuous updating of the online banking on the customers facing front but not enough on the back end service side. Constantly updating or changing systems and always experiencing delays systems down and never work it’s such a headache for employees and MEMBERS. We trained on systems and took some time to understand only to switch to a brand new system months later. Everything you see on the outside isn’t what really happens behind closed doors. If you are not a favorite advancement will never happen. Do not work here! The pay is low for the tasks that are required to be done.
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